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Upwork cover — freelancer workspace with laptop and notebook
Our Work
Social Media

Reaching Freelance Talent for Upwork at Scale

A creator-led social program that spoke like a freelancer, not a platform.

Client
Upwork
Region
India · Global
Year
2023
Industry
Marketplace
Overview

We ran a creator-led social program for Upwork that spoke to freelancers on their terms, and it moved sign-ups.

Related services: Social Media Management · Influencer Marketing · Social Media Marketing

Watch time
1.2M hrs
Sign-ups from social
+87%
Creators activated
38
The challenge

A platform trying to speak like a person

Upwork's brand social was polished but distant. Freelancers scrolled past it — creator content in the same niche was outperforming it 10:1.

Upwork challenge — brand social not reaching freelance audience
Upwork · The challenge
Our approach

Fewer campaigns, more creators

We activated 38 freelance creators across niches, briefed them lightly, and let them build a stream of native-feeling content.

Upwork approach — creator-led freelance content program
Upwork · Our approach
The outcome

A social channel freelancers actually watch

1.2M hours of watch time in six months, and social-sourced sign-ups grew 87% year on year.

Upwork outcome — creator content driving freelancer sign-ups
Upwork · The outcome